Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Get Free Shipping on all your orders. No limitation. We ship worldwide.

Is Best Baby Sales Legit?

Yes, Best Baby Sakes is legit. Please read:


My item arrived damaged

Around 1 in 1000 items do arrived damaged due to some postage companies not treating our parcels well. If your item has arrived damaged, we would like to apologise.

Please contact us  and include the following:

  • Your order number
  • A picture of your damaged item

Once we have this information, we will be able to send out a replacement, free of charge.

How long will delivery take?

Please read the following information:


Order Ammendments/Cancelations

If you need to edit your order at all, you must contact us within 24 hours so we can make changes.

We are able to change:

  • Items in your order
  • Your address
  • Your name/email  


If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. If 24 hours has passed then we are unable to cancel your order as it would have already been shipped.

Your refund for a cancelled order will take 2-5 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.

How secure is shopping in the Online Shop? Is my data protected?

All your data is protected. This website uses SSL CERTIFICATE to encrypt all your information.

Send us an email

we need you to be as detailed as possible:

  • If you have an order number, please include it.
  • If your item is damaged, include a picture.
  • If you need your order changing, give us as much information as you can.
  • The more detailed your email is, the better we can serve you 🙂
  • If you want to cancel, please ensure you ordered less than 24 hours ago.


Email your queries at:


Support hours:

Monday – Friday

9AM – 9PM

Saturday – Sunday

10AM – 5PM

*Our average reponse rate is around 8 hours.